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- The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable. It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from post offices, FedEx, UPS, or college mail rooms. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.